Privacy Policy

1. Introduction

This Privacy Policy explains how Abundafy collects, uses, discloses and protects personal information.

This policy applies to www.abundafy.com and any associated landing pages, forms, communications, products or services operated under the Abundafy brand.

2. About Abundafy

Abundafy provides AI-assisted content creation, content repurposing, transcription-related services, social media growth services, business automation and digital marketing solutions.

3. Information We Collect

We may collect:

• Name;
• Email address;
• Phone number;
• Business name;
• Billing and payment-related information;
• Information submitted through contact forms, audit forms, booking forms or support requests;
• Appointment or consultation booking information;
• Customer communication records;
• Technical information such as IP address, browser type, device information, operating system, referring URLs and website interaction information.

Abundafy may process information submitted for content creation, content repurposing, transcription-related workflows, marketing automation and service enquiries. Users should not submit highly sensitive information unless specifically requested and protected under a separate written agreement.

4. How We Use Information

We may use personal information to:

• Provide requested services;
• Respond to enquiries;
• Schedule appointments or strategy calls;
• Process payments;
• Manage customer relationships in our CRM;
• Provide support;
• Improve our services;
• Send administrative and service communications;
• Send marketing communications where permitted by law;
• Detect fraud, misuse or security issues;
• Comply with legal obligations.

5. Payments

Payments may be processed by Stripe or another authorised payment provider. We do not store complete credit card information on our own systems.

6. CRM and Third-Party Platforms

We may use third-party platforms including GoHighLevel, Stripe, OpenAI, Anthropic, Google, Meta and Cloudflare to operate our services.

7. Artificial Intelligence Processing

Some services may use artificial intelligence technologies provided by third-party providers including OpenAI and Anthropic.

Information submitted through our services may be processed by these providers for the purpose of delivering requested functionality, maintaining service operations, improving security, troubleshooting, complying with legal obligations or other purposes described in their applicable terms, privacy policies and contractual commitments.

AI Model Training

Unless expressly disclosed otherwise, we do not intentionally use customer information, prompts, recordings, transcripts, uploaded content or generated outputs to train our own proprietary artificial intelligence models.

Where artificial intelligence services are provided through third-party providers, information may be processed in accordance with those providers' applicable terms, privacy policies and contractual commitments.

8. Data Retention and Data Minimisation

We retain personal information only for as long as reasonably necessary to:

• Provide requested services;
• Maintain customer records;
• Resolve disputes;
• Enforce agreements;
• Comply with legal obligations;
• Protect our legitimate business interests.

We are committed to data minimisation and seek to collect and retain only the information reasonably necessary to operate our services.

As part of our standard service offerings, we do not intentionally retain customer prompts, AI conversations, audio transcripts or call recordings after processing is completed unless retention is:

• Required for service delivery;
• Necessary for troubleshooting or technical support;
• Required by law;
• Requested by the customer; or
• Part of a separately agreed service configuration.

Where temporary processing occurs through third-party providers, including artificial intelligence service providers, information may be handled in accordance with the applicable policies and contractual commitments of those providers.

9. Cookies and Tracking Technologies

We may use essential cookies, analytics cookies, performance cookies and marketing cookies. These technologies may be provided by Google Analytics, Meta Platforms, GoHighLevel or other analytics and advertising providers.

Where required by law, we will obtain consent before activating non-essential cookies.

10. Disclosure of Information

We may disclose information to:

• Payment processors;
• CRM providers;
• Cloud hosting and infrastructure providers;
• Analytics and advertising providers;
• AI service providers;
• Professional advisers;
• Government authorities where legally required.

11. International Data Transfers

Because we may serve users globally, personal information may be transferred to and processed in countries outside the user's country of residence. Where required by law, we implement reasonable safeguards designed to protect transferred information.

12. Security

We implement reasonable technical and organisational measures designed to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

13. Your Rights

Depending on applicable laws, users may have rights to access, correct, delete, restrict or object to processing of personal information, request portability or withdraw consent.

14. Marketing Communications

We may send marketing communications where permitted by law. Users may unsubscribe at any time using unsubscribe links or by contacting us directly.

15. Children

Our services are not directed to children under the age required by applicable law. We do not knowingly collect personal information from children.

16. Third-Party Websites

Our websites may contain links to third-party websites. We are not responsible for third-party privacy practices.

17. Changes

We may update this Privacy Policy from time to time. Updated versions will be published with a revised effective date.